Security Advisory

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UOB adopts appropriate precautions and security practices to enhance the safety of your Internet access. It is also important that you are aware of intruders, viruses and malicious programmes - please read the following security alerts:

Banking Security

Your security is our priority when you bank at UOB. Please be mindful of financial fraudulent schemes undertaken by unscrupulous people with the intention to deceive, cheat or trick customers of their money. Please ensure that you take the necessary security measures to safeguard yourself.

What can you do to protect yourself:-

  1. Ensure that you log in to the correct website address directly onto your browser address bar. Once you log into the login page, ensure that the website address changes from http:// to https:// to show that you are now in a secured site. You should also look out for the security icon which is a lock or a key.
  2. Confirm the Authenticity of the login page by clicking on the lock or key to ensure the web certificate is issued to
  3. Ensure that you log out when you have finished your banking session and clear your cache immediately.
  4. Ensure that you use unique passwords that are alphanumerical and cannot be easily guessed. For example, a weak password is a combination of your name and birthdate.
  5. Do not leave your username and password lying around. Ensure that no one is watching while you key in your username and password.

How UOB Internet Banking Protect you?
  1. Firewalls
    We have, in place, multiple levels of firewalls between our internal computer systems and the Internet.
  2. Automatic Log Out
    As an additional security measure, our system may log you out of your Internet session if there is no activity after a specific period.
  3. Device and/or Security Procedure
    UOB may, from time to time, issue Devices and/or establish Security Procedures that you may need to execute in order to use certain UOB Internet Banking services related to the Devices.

    You may use the Devices (whether or not in conjunction with the Access ID/PIN/User ID and/or Password or otherwise):
    • To initiate, effect, perform and/or dispatch any instruction or any communication to UOB;
      • To obtain or utilize any service that may be offered or made available by UOB through the Website or UOB Internet Banking service;
      • To access and obtain information as may be permitted by UOB (whether relating to your Account(s), service or otherwise); and
      • To effect any transaction with UOB as may be made available by UOB, subject to the terms of UOB Internet Banking Terms and Conditions and to other restrictions, limitations, terms and conditions of UOB then applicable.
    • You are responsible to prevent unauthorized use of the Devices issued by UOB or procured by you for use of UOB Internet Banking
    • Do not disclose the serial number of the Device to anyone.
    • You shall retain the Device at all times and shall not permit any other person to have access to or to use the Devices issued or provided by UOB.
    • In the event of any loss or unauthorized use of the Devices, or if you suspect that the Devices have been stolen, misused or tampered with, you are obliged to inform UOB within twenty-four (24) hours of such occurrence/occurrences
    • Failure to do so will render you solely liable for any loss or damage arising from such theft, misuse or tampering.
We are committed to constantly monitor our Internet security system for potential situations that could compromise the security or the privacy of our customers. In addition, we are committed to continuously explore new technology to enhance our Internet security system.

If you believe that your card number and/or ATM/credit card PIN is compromised or that there has been an unauthorised breach or transaction on your account, you should notify the Bank immediately by calling our Customer Service at

  • Kuala Lumpur 03 - 26128121
  • Penang 04 - 2401121
  • Johor Bahru 07 - 2881121
  • Kuching 082 - 287121
  • Kota Kinabalu 088 - 477121

PDRM Alert


  • NEVER respond to any phone call / SMS / e-mail requesting for your bank account details
  • NEVER reveal your bank account details / ATM PIN / Internet banking password to anyone
  • NEVER follow instruction from unknown party to do banking transaction or make changes to your bank account details
  • NEVER be a victim of schemes that sound too good to be true

BNM Alert

Beware of Fraudulent SMS and Telephone Calls Requesting Confirmation on Credit Card Transactions.

Bank Negara Malaysia would like to caution members of the public to be vigilant when receiving any calls or SMS claiming that it is from Bank Negara Malaysia or any commercial banks.

The facts are:

  • There is no department called "Unit Kad Kredit Palsu" in Bank Negara Malaysia
  • 8659-XXXX is not a Bank Negara Malaysia telephone line
  • Bank Negara Malaysia will NEVER request for personal banking information through SMS or telephone calls.

Based on recent complaints received by Bank Negara Malaysia, there has been an increase in incidents of fraudsters making such calls and sending SMS to unknowing members of the public in order to fraudulently obtain their personal banking information, with the aim of siphoning monies from one's account.

From Bank Negara Malaysia 's investigations, the modus operandi of the scam is as follows:
  1. Victim receives SMS or telephone call: Requesting victim to confirm a credit card transaction for the purchase of goods or services purportedly charged to the victim's credit card.
  2. When victim calls the telephone number provided in the SMS, the fraudsters identify themselves as agents of a commercial bank, and again, ask the victim to confirm whether the credit card transaction had taken place.
  3. When victim informs the fraudster that he has no such credit card or transaction, the fraudster will start to sound concerned and will advise victim to lodge a report with Bank Negara Malaysia's "Unit Kad Kredit Palsu", or with the commercial bank's "credit card management department". The fraudster will provide the victim with the telephone number for the "Unit Kad Kredit Palsu".
  4. When victim calls the telephone number provided, they are greeted by a automated voice message which identifies the company as Bank Negara Malaysia, and the call will then be answered by someone claiming to be a Bank Negara Malaysia officer. This officer will request for information relating to the victim's banking and credit card accounts under the pretense of lodging a complaint on behalf of the victim.
  5. The fraudsters now have sufficient information to illegally transfer funds out of the victim's bank account.
Members of the public are reminded not to disclose their personal banking information to any unknown party without verification.

For further information, enquiries or complaints, members of the public may contact or visit:

BNMTELELINK (Customer Contact Centre)
Tel: 1-300-88-5465
Fax: (03)2174 1515

BNMLINK (Walk-in Customer Service Centre)
Block D, Bank Negara Malaysia
Jalan Dato' Onn
50480 Kuala Lumpur
(Business hours: Monday - Friday, 9:00 am - 5:00 pm)

ABMConnect (Hotline to Association of Banks in Malaysia)
Tel: 1-300-88-9980

Types of Fraud